Refund Policy
💸 Refund Policy Template
At VELIX, your satisfaction is our priority. If you're not fully happy with your order, we’re here to help.
🛍️ Eligibility for Refunds
-
Refunds are available for items returned within 60 days of delivery.
-
To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it.
-
Proof of purchase (order confirmation or receipt) is required to process a refund.
📦 Return Process
-
Contact our support team at velixhealthcare@gmail.com to initiate a return.
-
Once your return is approved, you’ll receive return instructions, including the return address.
-
After we receive and inspect your returned item, we’ll notify you of the refund status.
⏳ Refund Timeline
-
If approved, your refund will be processed within 14 business days.
-
A credit will automatically be applied to your original method of payment. Please allow additional time for your bank or credit card company to post the refund.
❌ Non-Refundable Items
The following items are not eligible for refunds:
-
Sale or discounted items
-
Gift cards
-
Perishable or custom-made products (if applicable)
-
Any item not in original condition, or returned beyond the 14 window
💡 Late or Missing Refunds
If you haven’t received a refund yet:
-
First, recheck your bank account.
-
Then contact your credit card company — it may take some time before your refund is officially posted.
-
Next, contact your bank. There’s often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at velixhealthcare@gmail.com.